Several patients reported that they were informed they could only register for appointments if they paid for hygienist services beforehand. The practice has been described as having issued an ultimatum, leading to extended waiting times reported by those attempting to access services. Patients indicated confusion regarding the policy, which appeared to require payment for specific services prior to registration, causing delays and dissatisfaction among the community. Officials from the clinic have yet to release a formal statement detailing the policy or its rationale. The situation raises questions about standard registration procedures and patient rights, and it highlights the need for clearer communication strategies within healthcare facilities to prevent misunderstandings. No further official information has been made available to clarify the policy’s legality or its implications for future patient appointments.