A traveler, identified in the record as Calumn Donaghey, entered the reception of the Oxford Road Hotel during a cold evening, with a temperature reading at –6 °C in the external weather log. Upon presenting identification and a provisional address, staff at the front desk declined the request to occupy a bed, citing the guest’s status as homeless as the reason for refusal. The decision was recorded in the hotel’s guest‑management system, which states the policy excludes applicants without an established residential address from booking or accommodating rooms. _2_ The hotel’s policy references local registration requirements and the necessity to verify any stay against the hotel’s lodging compliance certifications. Management indicates that providing accommodation to an individual without a fixed residence contravenes the service agreement terms, as documented in the property’s internal policy manual. No alternative accommodation was offered, and the guest was instructed to seek assistance through municipal shelters. The refusal was logged and subsequently reported to the hotel’s compliance officer, with a follow‑up audit scheduled to review the incident. _3_ The denial of accommodation for a homeless guest highlights broader regulatory challenges within the hospitality sector, where lodging providers must balance compliance with local laws and public service obligations. Municipal data on homelessness in Greater London reports an increase in the number of individuals without permanent addresses, placing additional pressure on accommodations and social services. While the hotel’s stance aligns with existing policy mandates, discussions within the industry continue regarding best practices for inclusive services and the role of private enterprises in social support frameworks.